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Archive for the ‘IT Troubleshooting’ Category

BB Jave trackball problem

It’s annoying lately playing with my jave. As far as I can notice my jave’s trackball is not responsive anymore. For two days, I only use my jave to chat because I can’t navigate smoothly one after another menu. Today, I bring my jave to Indosat’s BB Service. I met Mr. Ari who took care of my jave. He said that I only have to wait. After 1 hour of doing nothing except breathing (borriiingg you know….), he came out and brought my jave. He told me that what he could do at the moment was cleaning up the trackball and its trackpad.

Hmmm, I asked him whether the action of cleaning is not enough. Maybe there’s some part changes, does Indosat have the required parts? He simply told me NO. If there’s some part changes, Indosat’ll deliver it to RIM through RIM Authorized Service Center located on Sunter. How long does it take? This is the nice thing: 1,5 months. Just to replace trackball needs 1,5 months? He explained further. Nowadays, there’s no local BB repairman that’s certified by RIM. So, the unit must be sent to RIM and it usually takes 1-2 months.

From this information, I got 2 points:
1. Our regulator which allows RIM to distribute Blackberry if RIM has at least 1 service center is totally unsupportive to customer needs. Actually whay I want as a customer is a fast, reliable, and low budget repair. But, the fact is the service center’s purpose is to gather broken units and deliver them to RIM HQ. Not a REAL SC! RIM built it only for fulfilling basic reqs from regulator (administratively). So sad….
2. I realize if RIM after sales service is like this, it makes no difference between buying from provider and from local distributor (which is lower in price). Buying Provider Handheld is only misleading us to something that you can get by buying a cheaper one at distributor. I mean, just imagine if your unit is broken. Both will be brought to that “fake” SC and you’ve to wait 1-2 months. The same right? Maybe if we buy from a local distributor, our problem can be fixed quickly because it has the resources although they’re not certified yet.

Choose what you like, this’ just my opinion and I’m just playing my role as customer :lol:

AMIBIOS Beep Code

Still related to your computer beep code, now I want to share the BIOS beep codes based on your motherboard’s manufacturer. I’ll discuss American Megatrends (AMI) first.

Also called AMIBIOS, there are several beep codes which give general information for IT Troubleshooter or IT Support. Here are the list

  • 1 Beep: A single beep from an AMI based BIOS means there has been a memory refresh timer error. The solution is often to replace the RAM in the computer.
  • 2 Beeps: Two beeps means there has been a parity error in base memory. This is an issue with the first 64KB block of memory in your RAM. The solution is usually to replace the memory.
  • 3 Beeps: Three beeps means there has been a base memory read/write test error. Replacing the RAM usually solves this AMI beep code.
  • 4 Beeps: Four beeps means that the motherboard timer is not working properly. A hardware failure with an expansion card or the motherboard itself could be the cause of this beep code.
  • 5 Beeps: Five beeps means there has been a processor error. A damaged expansion card, the CPU, or the motherboard could be prompting this AMI beep code.
  • 6 Beeps: Six beeps means that there has been an 8042 Gate A20 test error. This beep code is usually caused by an expansion card that has failed or the motherboard that is no longer working.
  • 7 Beeps: Seven beeps indicates a general exception error. This AMI beep code could be caused by an expansion card problem, a motherboard hardware issue, or a damaged CPU. Replacing the faulty hardware usually fixes the cause of this beep code.
  • 8 Beeps: Eight beeps means that there has been an error with the display memory. This beep code is usually caused by a faulty video card. Replacing the video card usually clears this up.
  • 9 Beeps: Nine beeps means that there has been an AMIBIOS ROM checksum error. Literally, this would indicate an issue with the BIOS chip on the motherboard. However, since replacing a BIOS chip is sometimes impossible, this AMI BIOS issue is usually corrected by replacing the motherboard.
  • 10 Beeps: Ten beeps means that there has been a CMOS shutdown register read/write error. This beep code is usually caused by a hardware issue with the AMI BIOS chip. A motherboard replacement will usually solve this problem, although it could be caused by a damaged expansion card in rare situations.
  • 11 Beeps: Eleven beeps means that the cache memory test has failed. Some piece of failing hardware is usually to blame for this AMI BIOS beep code.

That’s what I can share for now, tomorrow I’ll let you know the info for other manufacturers.

Source: www.ami.com

Plazmic

The first thing I want to share with you about my experience using a blackberry is how to make custom blackberry themes. I navigate to blackberry official website and found Plazmic. Here’s some description of Plazmic.

The Plazmic Content Developer’s Kit 4.1 for BlackBerry is now available to download. The Plazmic CDK for BlackBerry is a suite of tools which allows content developers to create interactive and colorful media for BlackBerry wireless devices. The most interesting part of the new CDK is the Theme Builder compenent, which allows users to customize various aspects of the BlackBerry user interface. Things like home screen icons, wallpaper and font, text font and background, menu font and backgrounds idle screen can all be changed.

To learn more about Plazmic, visit:

http://www.plazmic.com/en/index.shtml

Try it first and hopefully I can give you another tutorial how to make a theme with Plazmic. So, stay tunes….

Pentra DF120 Communication Setting

The architechture of the communication is still using RS-232 with 9 pin. It’s similar to Sysmex XT21800 and XT2000 which use the computer to stored the data. So, the connection is between the instrument’s PC and the LIS PC. Using 9 pin DB-male to connect, the cable confguration is just lilke usual 2-3-5 –>3-2-5

2 (STX) >>>> 3 (RTX)
3 (RTX) >>>> 2 (STX)
5 (GRD) >>>> 5 (GRD)

The port setting will be:
Baud rate = 9600
Data  bit = 8
Stop bit = 1
Parity = 0 (None)

The intrument setting will be:
File -> Commnuication -> HostCommunication
There will be the setting for port config and port number. You should see which port was running by doing some alt+tab procedure (require admin paassword) and then try the port to communicate with the LIS computer.

The communication type:
Pentra DF120 is using ASTM as its protocol, so to extract the data, you should send an <ENQ> tag and replied by <ACK> for the rest of information and ended by <EOT>. I’m using HT to get the data and it seems to have some pattern of Pentra400. Let see how can I undergo this one….

Installing 2115i as CDMA Modem

The day before, I was assigned to build an SMS server application using my 2115i phone as a modem.  I already set this twice, so I want to share it with you guys.

 What is needed?
1. DKU-5 or DKU-50 cable with its driver of course.
2. 2115i handheld
3. nmpCDMA2000_1x driver

Here wo go:
1. Insert the DKU-5 or DKU-50 installation CD.
2. After completing the instalation, plug your cable to the USB port.
3. The system will ask you to install the cable driver, just allow any firewall blocking.
4. Follow the instruction until you had successfully installed the driver.
5. Go to Control Panel > Phone and Modem Options
6. Choose Modems tab > Add….
7. Check Don’t detect my modem…
5. Choose Have Disk…
6. Search the nmpCDMA2000_1x.inf file
7. Choose the biggest port number
8. If you want to use 3G network, just select 3G from the selection.

That’s all folks….