It’s annoying lately playing with my jave. As far as I can notice my jave’s trackball is not responsive anymore. For two days, I only use my jave to chat because I can’t navigate smoothly one after another menu. Today, I bring my jave to Indosat’s BB Service. I met Mr. Ari who took care of my jave. He said that I only have to wait. After 1 hour of doing nothing except breathing (borriiingg you know….), he came out and brought my jave. He told me that what he could do at the moment was cleaning up the trackball and its trackpad.

Hmmm, I asked him whether the action of cleaning is not enough. Maybe there’s some part changes, does Indosat have the required parts? He simply told me NO. If there’s some part changes, Indosat’ll deliver it to RIM through RIM Authorized Service Center located on Sunter. How long does it take? This is the nice thing: 1,5 months. Just to replace trackball needs 1,5 months? He explained further. Nowadays, there’s no local BB repairman that’s certified by RIM. So, the unit must be sent to RIM and it usually takes 1-2 months.

From this information, I got 2 points:
1. Our regulator which allows RIM to distribute Blackberry if RIM has at least 1 service center is totally unsupportive to customer needs. Actually whay I want as a customer is a fast, reliable, and low budget repair. But, the fact is the service center’s purpose is to gather broken units and deliver them to RIM HQ. Not a REAL SC! RIM built it only for fulfilling basic reqs from regulator (administratively). So sad….
2. I realize if RIM after sales service is like this, it makes no difference between buying from provider and from local distributor (which is lower in price). Buying Provider Handheld is only misleading us to something that you can get by buying a cheaper one at distributor. I mean, just imagine if your unit is broken. Both will be brought to that “fake” SC and you’ve to wait 1-2 months. The same right? Maybe if we buy from a local distributor, our problem can be fixed quickly because it has the resources although they’re not certified yet.

Choose what you like, this’ just my opinion and I’m just playing my role as customer